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Shipping & Returns

Domestic US Shipping only! Options and Pricing

At Pureshiva, we offer complimentary standard U.S. shipping on all orders. Currently, we do not offer international shipping options. Currently, we do not ship to PO Boxes. You can expect an order confirmation containing the details of your order via email within 24 hours. Shipping confirmation is sent via email once your order has left our warehouse. You will usually receive shipping confirmation 24-48 hours after you have placed your order. On the rare occasion that an item is not in stock, we will notify you via email right away. Your in-stock items will ship immediately, while backordered items will ship as soon as they are available -- at no additional cost to you.

Standard Shipping: Arrives within 3-7 business days, Free

Return Policy

We want you to be 100% satisfied with your purchase, and we stand by the quality of our products. Should you for any reason be unhappy with your purchase, upon product return we will issue a refund to your credit card or exchange an unsatisfactory product for an alternative item.

Therefore, please follow these guidelines:

  • Products must have been purchased directly from Pureshiva (our website http://www.pureshiva.com). We cannot accept returns of products purchased from other retail outlets.
  • We cannot accept returns on opened or used products. 
  • Please return those to the store where purchased.
  • Products must be returned within 30 days of order date.
  • Please include a copy of your receipt (or a note with your order #, name, email address, phone number) and your reason for returning the product(s).
  • Original shipping and handling charges are non-refundable (if applicable).
  • Products specified as non-returnable or not for resale cannot be returned.
  • Should you decide to return a product for a refund or exchange, please use this link to request a return label.

Our product return/exchange location is:

Balancetrend LLC
PO Box 515381 #87065
Los Angeles, CA 90051-6681

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